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Technologies


Mobile Mystery Shopper


Industry: Security Software
Software Solution: Multimedia
Technology Domain:   Mobile Phone Application, Java ME Development

CUSTOMER:

A software development company, providing video surveillance solutions.

Business Challenge

To make possible the monitoring of sales personnel in large stores to assure quality service, our customer needed a solution that would allow a manager to receive a live video from the sales area to his or her mobile phone on demand.


Software Solution

Axmor’s Java ME developers implemented an application that allows the user to select a video channel on the server, watch the video on the mobile phone, and create reports. Thus, a manager can monitor employees’ work at any time, even when he or she is out of the office:

  • Watching a live video stream from the sales area:

The server application captures data from a common video camera and microphone installed in the sales area. The multimedia stream is then transferred to the Java ME application in 3GP format over GPRS.

  • Creating Reports

After watching the video, the user can create a report:

-  Name of the sales person
-  Date and time of transaction
-  Quality of service
-  Comments

  • Playing back and editing saved videos

Viewed video clips can be saved on the server if required. The saved clip can then be viewed in detail by using ordinary playback controls. The user can also delete irrelevant frames from the saved video.

The software solution of this Java ME development can be used as a virtual “mystery shopper”, or as a tool for regular staff assessments.

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BRIEF:

The Java ME application translates live video and audio stream from a sales area to a manager’s mobile phone over GPRS.

BENEFITS:

  • Anytime, anywhere, access to video & audio from a sales area via a mobile phone
  • Advanced editing options for a saved video clip
  • Customizable reports

TECHNOLOGIES:

  • Java ME
  • XML
  • HTTPS
  • POST
  • Wireless Media API (JSR-135)
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