Software Support and Maintenance Service
Service Value
After an application is developed, it becomes an essential part of a client’s business.
It is vital that the software system be efficiently maintained and problems quickly
resolved. The applications must remain functional and ready to address new opportunities
and business needs.
Axmor provides professional support and maintenance for our customers:
- The Cost-effectiveness of software support and maintenance
is achieved through Axmor’s professional services from the developer of the application
during its entire life cycle. Axmor knows and understands the importance of support
and maintenance which is the key to value.
- Confidence is the key to successful outsourcing. Quick
response to your needs and a smooth functioning software eliminates the expense
of down-times and customer headaches.
- A planned software evolution alone ensures aggressive
growth of your business. Performed support and maintenance procedures give us valuable
knowledge for predicting any necessary software evolution. System monitoring indicates
an increase in software operations. User support reveals the opportunity of functionality
extension. Based on this knowledge, our customer’s priorities, and estimated return
from the modifications, we are able to recommend a strategy of software evolution.
Software Support
Software support includes warranty, development resource availability, and user
support.
- The warranty addresses clients’ concerns about the delivered quality and
reduces the learning curve for users. The warranty covers:
- User support to an extent specified in the software development agreement
- Free elimination of defects
- Development resource availability is Axmor ensuring effective knowledge sharing
and having technical staff with certain skills to implement modifications to the
software system quickly and efficiently. Modifications can be implemented on a fixed-price
or time & material basis.
- User support can be extended within the warranty, ensuring that user questions
are responded to during a guaranteed period of time. As a result, employees can
perform their jobs efficiently.
- Developer resource and user support can be made available 24/7, the
same day, or the next day. The selected option depends on how critical the response
time is for your business.
Software Maintenance
Minimizing Software down-time is the main purpose of software maintenance
procedures. Axmor software solutions maintain average availability of 99.8%. This
translates to no more than 17.5 hours downtime per year for maintenance procedures
and other issues.
Maintenance Cost Reduction
Regular maintenance procedures expense are decreased through:
- Our experience in up to date programming technologies and products
- Knowledge of existing software solutions
- Recommendations for software improvement,
including calculations of upgrade costs and outcome
- Selection of the most effective
software monitoring tools for the current software solution
- Optimization of
maintenance methods for the specific software solution
Axmor’s elevated level of service guarantees fewer anomalous situations or problems
- which reduces the cost of eliminating future obstacles.
Software Maintenance Procedures
Critical maintenance procedures and maintenance terms are defined according to system
architecture and system availability requirements:
- Environment configuration
- Software solution deployment
- Backup configuration
-
Software system monitoring
- Daily: software system status
- Weekly: backup status check and analysis of software logs and resource usage trends
- Monthly: critical security patches and upgrades
- Resolution of issues
Axmor Software provides our customers with full-cycle services from analysis and
development to support and maintenance. We assume complete responsibility for the
developed software solution and provide reliable software infrastructure for the
business of each of our customers.
Contact us
to discuss your software development project.
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